About This Policy
This Privacy Policy explains how Fastrove collects, uses, stores, and protects your personal data when you visit or interact with our website, mobile applications, digital services, social media channels, or any platform that references this Privacy Notice. It outlines the types of personal data we process, the purposes for which we use it, the measures we take to keep it secure, and the rights you have regarding your information. 

Who We Are
Fastrove is a digital platform designed to connect users with products, services, and experiences in a seamless and efficient way. Depending on your location and the specific service you use, Fastrove may operate as a marketplace, logistics facilitator, or digital service provider. Our website and mobile applications are operated by Fastrove or one of our affiliated entities. The Fastrove entity responsible for controlling your personal data is the one that operates the specific website, app, or service you are using.

The Data We Collect About You
Personal data refers to any information that can identify you directly or indirectly. Fastrove collects personal data to deliver personalised services, improve platform performance, and enhance your overall experience. The type of data we collect depends on your interactions with us and the services you use.

Information You Provide to Us
We collect and store information that you voluntarily share with us, including: 

• Contact details such as your name, delivery address, phone number, and email address. 

• Demographic information such as your date of birth, age range, or gender (where applicable). 

• Account and login details including passwords and authentication information. 

• Payment information such as billing details and transaction references (processed securely through third-party payment providers). 

• Survey responses and feedback including customer satisfaction forms or market research submissions. 

• Competition entries or promotional submissions. 

• Marketing preferences where you choose to receive communications from us. 

• Social media interactions, where you engage with Fastrove on platforms such as Facebook, Instagram, TikTok, X, LinkedIn, WhatsApp, or others. Content shared on these platforms is governed by their respective privacy policies, and we encourage you to review them.

  Information We Automatically Collect or Receive from Third Parties
  We automatically collect certain information when you use Fastrove’s digital platforms. We may also receive data from trusted third parties such as logistics partners, payment processors, merchants, and advertising networks. This may include: 

  • Your device information, operating system, browser type, and IP address. 

  • Unique device identifiers and technical logs. 

  • Browsing behaviour, including pages viewed, searches performed, products viewed or added to cart, and time spent on specific sections of our website or app. 

  • Location data, where permitted by your device settings. 

  • Predicted demographic information, such as age range or interests.

  Where required by law, we will request your consent before using your data for personalised content, targeted advertising, or marketing optimisation. You may withdraw your consent at any time by adjusting your preferences, closing your account, or contacting us at fastroveng@gmail.com.
  
  

Cookies and Other Identifiers
Cookies are small data files placed on your device to help us distinguish you from other users and enhance your browsing experience. They allow us to remember your preferences, analyse platform performance, and deliver relevant content. For more details on how Fastrove uses cookies, please refer to our Cookie Policy.

How We Use Your Personal Data
We use your personal data to operate, improve, and personalise the services we provide. This includes: 

• Creating and managing your Fastrove account. 

• Processing and delivering orders or service requests. 

• Managing your relationship with us, including customer support. 

• Enabling participation in promotions, competitions, and surveys. 

• Enhancing our website, apps, and overall service performance. 

• Recommending products, services, or features that may interest you. 

• Facilitating access to partner services or third party offerings. 

• Complying with legal and regulatory obligations, including identity verification where required. 

• Detecting and preventing fraud or misuse of our platform.
  
  

Legal Basis for Processing Personal Data
We process your personal data only when we have a valid legal basis to do so. Depending on the context, this may include: 

• Consent for example, when you agree to receive marketing communications. You may withdraw your consent at any time. 

• Legitimate interests such as understanding user behaviour, improving our services, or promoting our platform, provided this does not override your rights. 

• Performance of a contract, such as processing your orders, managing your account, or providing customer support. 

• Compliance with legal obligations where we are required to process your data to meet regulatory or statutory requirements.
  
  

How We Share Your Personal Data
A. Situations Where We May Share Your Personal Data
We may need to share your personal data with trusted third parties in order to operate Fastrove effectively and deliver our services to you. These situations include:

• Fulfilling product and service requests:
  When you purchase products or access services through Fastrove, we may share necessary personal data with third party sellers, service providers, or partners to ensure successful delivery and fulfilment. 
  
  

• Working with service providers:
  We engage third party companies to perform functions on our behalf. These may include order fulfilment, logistics and delivery, data analytics, marketing support, payment processing, content transmission, credit risk assessment, and customer service operations.
  
  

• Business transfers:
  If Fastrove undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transition.
  
  

• Fraud prevention and legal compliance:
  We may share personal data with organisations that help us detect fraud, manage credit risk, or comply with legal and regulatory obligations. 

B. How We Protect Your Data When Sharing It
Whenever we share your personal data with third parties, we: 

• Require them to process your data only in accordance with this Privacy Notice, applicable laws, and our documented instructions. 

• Prohibit them from using your personal data for their own purposes. 

• Ensure they implement appropriate security and confidentiality measures.
  
  

International Transfers
We may transfer your personal data to countries outside your location where Fastrove or our service providers operate. These transfers may involve certain risks due to differences in data protection laws. 

When international transfers occur, Fastrove implements safeguards designed to ensure your data receives the same level of protection as in the country of origin. We will continue to uphold your rights and comply with applicable data protection laws regardless of where your data is processed.

Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice. Your data may be kept for a period that allows us to:

1. Maintain an active relationship with you
   This helps us personalise your experience and ensure you continue receiving relevant communications.
   
   

2. Use your data for legitimate purposes
   We retain data only where we have a valid legal basis to do so.
   
   

3. Comply with legal and regulatory timelines
   This includes applicable limitation periods during which legal claims may be brought against Fastrove.

We regularly review the personal data we hold and securely delete or anonymise it when it is no longer required for legal, business, or consumer related purposes.

Data Security
We implement reasonable and appropriate security measures to protect your personal data from accidental loss, unauthorised access, misuse, alteration, or disclosure.
Access to your personal data is restricted to employees, contractors, agents, and third party partners who require it for legitimate business purposes. These individuals are bound by confidentiality obligations and may only process your data according to our instructions.
We also maintain procedures for managing suspected data breaches. Where legally required, we will notify you and relevant authorities of any breach affecting your personal data.

Your Legal Rights

1. Keeping Your Information Accurate
   It is important that the personal data we hold about you is accurate and up to date. Please notify us of any changes during your relationship with Fastrove.
   
   

2. Your Rights Under Data Protection Laws
   Depending on your jurisdiction, you may have the right to: 

   • Access your personal data 

   • Correct or update inaccurate information 

   • Request deletion of your data 

   • Object to or restrict processing 

   • Request data portability 

   • Unsubscribe from marketing communications
     
     

3. Requesting Account Closure or Data Deletion
   If you wish to permanently delete your data and discontinue your relationship with Fastrove, you may request account closure through your account settings or by contacting us at fastroveng@gmail.com. Once your account is closed, access to all associated products and services will cease.
   We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud, or maintain financial records.
   
   

4. When We May Decline a Request
   We may refuse a request where it is unreasonable, unlawful, or where additional information is required to verify your identity.
   
   

5. Lodging a Complaint
   If you believe your data rights have been violated, you may lodge a complaint with your local data protection authority.
   
   

Physical Locations and Events
Fastrove may operate CCTV systems at our physical premises for the safety of visitors, staff, and assets, and for the prevention and detection of crime.
During corporate or social events, we may capture photographs or video recordings for promotional, educational, or archival purposes. By attending these events, you acknowledge that your image may be included in such materials and may appear on our website, social media channels, or internal publications.

Data Controllers & Contact Information
If you have questions about this Privacy Notice, need more information about how Fastrove processes your personal data, or wish to exercise your legal rights, you may contact our Data Privacy Officer at: 

Email: fastroveng@gmail.com
Address: 37 Eneka Link Road Porthacourt, River State, Nigeria
We will review and respond to all valid concerns within the timelines required by applicable law.